Conditions for exercising your right to a refund of the merchandise:

Customer have a right to refund for 14 days after the shipping. Customer can exercise his right to a refund without facing penalties and without giving any reason.

The shipping cost for the return of the product is at the customer’s expense.

Please note however that compensation may be requested by the website galaxytapis if the customer has made use of the product in ways which are not conform with the principles of civil law.

In case of return, you must first contact us for a return authorization number and a notice of reshipment. The return is only effective when we checked the condition of the goods. When return is accepted, we proceed to the payment using bank transfer: if you set your purchase by credit card, we will credit the same bank account transfer.

The customer will be refunded within 14 days of delivery of product. Repayment of the CUSTOMER will include a refund of any amount paid, including shipping PRODUCT, excluding the cost of return.

If a return is not accepted, we will send the goods at your expense. If an item is returned to us without a valid RMA number, we send it back, also at your expense.

In order to exercise the right of return, please contact us via:

Email: support@galaxytapis.fr

Tel: (+33) 09.80.31.33.20

Fax: (+33) 09.85.31.33.20

The Customer must return the product to the following address:

Society Galaxy International L.T.D

Address: 11 Rue leon Jouhaux, 75010 Paris-France